Shipping & Delivery Policy
Essentia provides free shipping to your door anywhere within the continental USA and Canada.
Standard free shipping includes delivery of the mattress to your front door via FedEx or Door-to-Door Delivery Service. All Essentia mattress models sized Twin, Twin XL, Full and Queen will ship via FedEx. Essentia models sized King or California King will ship via Door-to-Door Delivery Service.
Delivery via FedEx is done during normal operating hours, usually, Monday through Friday 8 am to 7 pm. Essentia cannot request or schedule a specific delivery day or time frame when shipping via FedEx. If you are not available on the first attempt, FedEx will attempt 2 more deliveries. A delivery notice will be left at the door after each attempt to deliver.
Door-to-Door Delivery Service applies to purchases of the Essentia Zebase or any mattress model sized King or California King. Door-to-Door Delivery Service is to your front door only, once the delivery day has been scheduled with the delivery team. IMPORTANT: Door-to-Door Delivery Service does not include delivery to the room or installation, should you require this service you may purchase In-Home Delivery Service.
While we proudly make all of our mattresses and products in Canada, you can rest assured that there will be no surprise fees, duties or border taxes when items are shipped within the continental USA or Canada.
Should you live in a building with no elevator access, delivery will be made to the building entrance via FedEx or Door-to-Door Delivery Service.
In-Home Delivery Service
Essentia offers an In-Home Delivery Service option which includes delivering the products to your room of choice, unpacking, installing and removal of packaging/debris once complete. Removal and disposal of your existing mattress are available and must be requested during your purchase process. Unfortunately, delivery teams are unable to move your old/existing mattress to another room in the house.
In-Home Delivery Service is $249.
If you purchase a Rize Adjustable base, In-Home Delivery Service is added to your order as a complimentary service.
IMPORTANT - You may live in a zone where In-Home Delivery Service is not available. Should this occur, our customer care team will reach out to you with available options.
Essentia roll-packs all mattresses, meaning they are compressed, rolled, then boxed in convenient packages. Here are the dimensions of those boxes:
- Twin & Twin XL 42" x 16" x 16"
- Full & Queen 62" x 16" x 16"
- King & California King 79" x 16" x 16"
Essentia mattress models of all size except for king and cal king are delivered via FedEx. Essentia mattresses sized King or California King are delivered via Door-to-Door Delivery Service. Essentia pillows, organic sheets, and small accessories are delivered via FedEx.
The only Essentia mattresses that will ever be flat-packaged are custom build or ProCor models.
Order Processing Times
Order processing can take as little as 2-5 business days if the product is in stock. In the event that a product is not in stock, it can take up to 10 business days to produce a product prior to shipping.