Shipping & Delivery
We provide FREE shipping to anywhere within the continental US and Canada.
Our standard free shipping includes delivery of the mattress to your front door, Monday - Friday. No surprise fees, we pay any duties or border taxes.
Should you live in a building with no elevator access, delivery will be made to the building entrance via UPS, FedEx or common carrier.
White Glove Delivery (optional)
This delivery option includes full set-up of the mattress(es) you purchased and removal of packaging. Removal of your existing mattress is available but must be requested during your purchase process.
IMPORTANT - You may live in a zone where White Glove Delivery is not available. Should this occur, our customer care team will reach out to you with available options.
Essentia now roll-packs most mattresses. Compressed, rolled, then boxed, our roll-packed mattresses come in convenient 15x15x62 (queen size) & 15x15x78 (king size) packages.
Deliveries are made by UPS or FedEx for most shipments including both mattresses and pillows.
Delivery can take as little as 2-5 business days if the product is in stock.
Preparing for Delivery
Delivery can only be ensured if there is full and complete access to the area. In order to avoid damages to your home or purchased product(s), delivery will be made to the nearest accessible area should there be limited access to the original destination.
Our no-fee standard delivery includes delivery of the mattress to your front door. Should you live in a building with no elevator access, delivery will be to the building entrance via UPS, FedEx or common carrier.
Deliveries are made within 2 weeks of the original shipping date and arrive between 9am and 5pm, Monday through Friday. UPS and FedEx will NOT call before delivery.
If you are not available on the first attempt, UPS/FedEx will attempt 2 more deliveries. A delivery notice will be left at the door after each attempt to deliver. Subsequently, you may pick up your order at the UPS/FedEx store/depot or post office store indicated on the delivery slip at any time within the allotted time frame designated by UPS/FedEx.