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Customer Service Center

    60 Day Money Back Guarantee

    If for any reason you are not 100% satisfied with the purchase of your Essentia mattress, please return it within 60 days of delivery for refund or exchange.

    All returns or exchanges require a nominal transportation & recycling fee representing 9% of the listed retail price, 18% for the Jeanius and Grateful Bed mattress model. On financed purchases, a 1% financial fee will be added to the transportation & recycling fee.

    Only Mattresses are returnable within 60 days of receipt for an exchange or refund*.

    If you're outside of the continental USA or Canada, any charges incurred for returning the merchandise, such as transportation, are solely the consumer’s responsibility in addition to a 5% processing and recycling fee.

    Please note that sleep products cannot be resold as they are considered person care items. Returned items are sent to the local recycling facility. Refunds are issued once the merchandise has been received and inspected. All Items must be returned in good condition.

    If you do elect to return your merchandise, please call Essentia at 1-888-764-4116.

    * Important: All Products must be returned in good condition, with all instructions, warranties or other paperwork. Your reasons for returning the items are required. Please state the reason for return in a small note and include it in the return package. If ever the item is deemed defective you will receive a full refund including the 9% processing & recycling fee. Maximum of 2 returns or exchanges per client. Jeanius return policy applies to orders made after Oct 6th 2011.

    No exchanges or money back on special/custom orders, pillows, adjustable bases, bases/foundations, metal rails, toppers, crib mattresses, Stinky pads, sheets, dog beds. This 60 Day Guarantee only applies to purchases made directly with Essentia.

    Promotional items received free of charge at time of purchase will be deducted at full retail price from refunds.

    Why Aren't Pillows or Toppers Returnable?

    Pillows and toppers rarely solve issues, however mattresses do. This is why we offer a 60 Day Money Back for our mattresses and not the accessories.


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