Essentia offers premium quality memory foam mattresses and pillows. If for any reason you are not 100% satisfied with your purchase, please return it within 60 days of receipt for refund, exchange or credit. Pillows excluded.

Mattresses are returnable within 60 days of receipt for a full refund. All returns or exchanges require a nominal transportation & recycling fee representing 9% of the purchase price.

For international orders, any charges incurred for returning the merchandise, such as transportation, are solely the consumer’s responsibility in addition to a 5% processing and recycling fee.


Please note that sleep products cannot be resold as they are considered person care items. Returned items are donated or sent to the local recycling facility. Refunds are issued once the merchandise has been received and inspected. All Items must be returned in good condition.

If you do elect to return your merchandise, please call Essentia at 1-888-764-4116.


* Important: All Products must be returned in good condition, with all instructions, warranties or other paperwork. Your reasons for returning the items are required. Please state your reason for return in a small note and including a copy of your invoice is required. If ever the item is deemed defective you will receive a full refund including the 9% processing & recycling fee. Maximum of 2 returns or exchanges per client. No exchanges or money back on special/custom orders.