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  • Warranty

    Limited warranties

    Essentia Group Inc. warrants our models including: The Grateful Bed, Tatami, Classic Skinny, Classic 8, Energie Opus, Beausommet, Dormeuse, Unity and FlexDrive mattresses for a period of twenty (20) years prorated warranty and our Jeanius mattress for a ten (10) years prorated warranty against defects in workmanship and materials, subject to the limitations contained herein.  

    If during the twenty or ten year period, depending on model, from the date of purchase your mattress is found defective because of faulty workmanship or structural defects other than the specific limitations contained herein, it will be replaced or repaired, at our option. 

    This warranty does not apply to the normal increase of softness in the foam which can occur during normal breaking in process; a lessening of the gradual recovery aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress. This warranty does not include any deterioration of the foam, with an indentation of less than three quarters of an inch (3/4”) not associated with a sag in the foundation, box spring or platform. 

    The mechanical components of the FlexDrive mattress are warranted for a period of three (3) years.

    It is incumbent on the consumer to maintain the foundation and provide appropriate support for the mattress. Substitutions or use of improper foundations, platforms, or other bases upon which the mattress is placed, may result in damage to the product. Should the product be damaged by the use of an improper base by the consumer, this warranty is void. 

    This warranty does not apply to the cover on the mattress which is warranted for a period of two (2) years from the date of purchase against defects in material or workmanship.  

    The optional matching foundation has a one (1) year warranty against defects in material or workmanship, and we will repair or replace at our cost this foundation, based on our assessment of defect or damage. However, this warranty is limited to that particular piece or part determined to be defective. Entire sets will not be replaced unless all pieces are deemed defective. 

    The warranties contained herein do not include the costs of shipping and handling, which are to be borne by the purchaser. 

    Our representative or designated agent shall make the final determination regarding repair or replacement. We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit or height issues resulting from purchaser’s bed frame size or headboard style. 

    All warranties herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally due to accident or neglect; including but not limited to damage by burns, cuts, water, stains, humidity/mold, bodily fluids or is otherwise abnormally soiled, used or unsanitary.

    These warranties are valid only to the original purchaser of the product as indicated on the original sales invoice. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein. The original invoice is required and is the only acceptable proof of purchase.

    In order to provide an optimum sleeping surface this premium product contains only the finest quality materials. As with all premium sleep products, certain body conformity adaptations will take place as your mattress adapts to your particular body shape and type and any peculiarities in your spinal alignment or bone structure. This is to be expected and is part of the performance of your mattress.

    Should this warranty be exercised and your product replaced and/or repaired, the warranty will not be extended or renewed. 

    Terms and service related in this warranty shall be the consumers sole and exclusive remedy should the product fail during the timeframe stated herein. We make no warrant beyond those terms and conditions stated. Please retain this warranty and your original invoice for twenty (20) years or ten (10) years based on model. 

    Contact original point of purchase regarding any warrantable issues. 

    Prorated warranty schedule:

    This prorated warranty schedule applies to our models including:

    • Grateful Bed, Tatami, Classic Skinny, Classic 8, Energie Opus, Beausommet, Dormeuse, Unity and FlexDrive. Ten year full warranty- eleventh year maximum 50% of MSRP; 
    • twelfth year maximum 48% of MSRP; 
    • thirteenth year maximum 45% of MSRP; 
    • fourteenth year maximum 40% of MSRP; 
    • fifteenth year 35% of MSRP; 
    • sixteenth to twentieth year maximum 25% of MSRP. 

    The prorated warranty for the Jeanius is as follows:

    • first 2 years full value; 
    • 3rd year 50% of MSRP; 
    • 4th year 45% of MSRP; 
    • 5th year 40% of MSRP and equally for the remaining life of the product.

     

    This guarantee does not apply to Essentia mattresses featuring a quilted top or pillow top.

  • 48 Continental United States

    1 Alabama 25 Nebraska
    2 Arizona 26 Nevada
    3 Arkansas 27 New Hampshire
    4 California 28 New Jersey
    5 Colorado 29 New Mexico
    6 Connecticut 30 New York
    7 Delaware 31 North Carolina
    8 Florida 32 North Dakota
    9 Georgia 33 Ohio
    10 Idaho 34 Oklahoma
    11 Illinois 35 Oregon
    12 Indiana 36 Pennsylvania
    13 Iowa 37 Rhode Island
    14 Kansas 38 South Carolina
    15 Kentucky 39 South Dakota
    16 Louisiana 40 Tennessee
    17 Maine 41 Texas
    18 Maryland 42 Utah
    19 Massachusetts 43 Vermont
    20 Michican 44 Virginia
    21 Minnesota 45 Washington
    22 Mississippi 46 West Virginia
    23 Missouri 47 Wisconsin
    24 Montana 48 Wyoming
  • 60 Day Money Back Guarantee

    If for any reason you are not 100% satisfied with the purchase of your Essentia mattress, please return it within 60 days of delivery for refund or exchange.

    All returns or exchanges require a nominal transportation & recycling fee representing 9% of the listed retail price, 18% for the Jeanius and Grateful Bed mattress model. On financed purchases, a 1% financial fee will be added to the transportation & recycling fee.

    Only Mattresses are returnable within 60 days of receipt for an exchange or refund*.

    If you're outside of the USA or Canada, any charges incurred for returning the merchandise, such as transportation, are solely the consumer’s responsibility in addition to a 5% processing and recycling fee.

    Please note that sleep products cannot be resold as they are considered person care items. Returned items are donated or sent to the local recycling facility. Refunds are issued once the merchandise has been received and inspected. All Items must be returned in good condition.

    If you do elect to return your merchandise, please call Essentia at 1-888-764-4116.

    * Important: All Products must be returned in good condition, with all instructions, warranties or other paperwork. Your reasons for returning the items are required. Please state the reason for return in a small note and include it in the return package. If ever the item is deemed defective you will receive a full refund including the 9% processing & recycling fee. Maximum of 2 returns or exchanges per client. Jeanius return policy applies to orders made after Oct 6th 2011.

    No exchanges or money back on special/custom orders, pillows, adjustable bases, bases/foundations, metal rails, toppers, crib mattresses, Stinky pads, sheets, dog beds. This 60 Day Guarantee only applies to purchases made directly with Essentia.

    Promotional items received free of charge at time of purchase will be deducted at full retail price from refunds.

    Why Aren't Pillows or Toppers Returnable?

    Pillows and toppers rarely solve issues, however mattresses do. This is why we offer a 60 Day Money Back for our mattresses and not the accessories.

  • Cancellations / Returns

    Cancellations
    Quality service is our commitment, order cancellations may be done anytime prior to shipping. However if your item(s) have been shipped we will be unable to cancel your order. If this is the case please see our 60 Day Money Back Guarantee.

    Defective Products
    If you feel you’ve received a defective product please call us at 1-888-764-4116 or contact us here.

  • Product Delivery

     We provide FREE shipping to almost anywhere within the U.S.A and Canada.

    Free Shipping

    Our standard free shipping includes delivery of the mattress to your front door. No surprise fees, we pay any duties or border taxes. 

    Should you live in a building with no elevator access, delivery will be made to the building entrance via UPS or common carrier.

    White Glove Delivery (optional)

    This includes full set-up and removal of packaging. Removal of your existing mattress is available upon request during purchase. Additional fees apply for this service, usually $175.

    Package Details

    Essentia now roll-packs most mattresses. Compressed, rolled, then boxed, our roll-packed mattresses come in convenient 15x15x62 (queen size) & 15x15x78 (king size) packages.

    Deliveries are made by UPS for most shipments including both mattresses and pillows.

    Delivery Times

    Delivery can take as little as 2-5 business days if the product is in stock. The average time from order to delivery is 2.5 weeks for mattresses and 1 week for pillows.

    Preparing for Delivery

    Delivery can only be ensured if there is full and complete access to the area. In order to avoid damages to your home or purchased product(s), delivery will be made to the nearest accessible area should there be limited access to the original destination.

    Delivery Policy

    Standard Delivery:
    Our no-fee standard delivery includes delivery of the mattress to your front door. Should you live in a building with no elevator access, delivery will be to the building entrance via UPS or common carrier. 

    Deliveries are made within 2 weeks of the original shipping date and arrive between 9am and 5pm, Monday through Friday. UPS will NOT call before delivery. 

    If you are not available on the first attempt, UPS will attempt 2 more deliveries. A delivery notice will be left at the door after each attempt to deliver. Subsequently, you may pick up your order at the UPS store/depot or post office store indicated on the delivery slip at any time within the allotted time frame designated by UPS.

  • Delivery Locations

    We provide FREE shipping to almost anywhere within the U.S.A and Canada. get delivery details

    Free Shipping is offered for:

    • United States (48 Continental)
    • Canada (except for Nunavut, Northwest Territories and Yukon)

    Not in the U.S.A. or Canada? See our international shipping page.

    Note:
    We cannot deliver to post office boxes or APOs.

  • International Shipping

    For orders within Canada and the U.S.A. please visit our free shipping page.

    International Shipping

    Essentia is pleased to ship its products by courier around the world. 

    Compressed and rolled like a carpet our mattresses are boxed in convenient 15x15x62 (queen size) & 15x15x78 (king size) packages. Delivery time and delivery fees depend on country and location.

    For International orders:

    1. Call us toll free at 1-888-764-4116 or + 001-450-688-811
    2. Fill out our contact form. We'll respond within 24hrs.
    Note:
    We cannot deliver to post office boxes or APOs
  • Order Modifications

    At Essentia, customer satisfaction is first and foremost. As long as your order has not yet left the factory we will be happy to accommodate modifications.

    Please call us with your order number at 1-888-764-4116 or using our online form.

  • Payment Options Fees

    Payment Options

    Essentia accepts the following payment methods:

    • Visa;
    • Mastercard;
    • Paypal

    (buying online? Discover and Amex can be used by selecting the Paypal option)

    Credit Card Processing

    Essentia will bill your credit card at the point of sale. This ensures the item purchased is reserved for you and processed in a timely manner.

    Currency

    Our website charges in USD unless you are ordering from Canada at which time it will charge in CDN.

    Taxes

    Taxes will only be applied to the following states.

    • NY - 8.75%
    • CA - 8.88%
    • CO - 7.62%
    • IL - 9.50%
    • WA - 9.5%

    Canada

    Provincial taxes apply to all orders.

  • Privacy Policy

    Our Privacy Commitment
    We at Essentia understand the importance of protecting personal information. This privacy policy outlines our guidelines for the collection and use of personal information by Essentia.

    What Information does Essentia Collect and How is it Used?
    Essentia collects 2 types of information, personal information and non-personal information.

    Only with your consent we may use your information for different purposes for example:

    • fulfill requests for services, products, or information
    • provide customer care services
    • administer promotions or contests
    • offer new products and services and

    We may also collect customer information for statistical purposes only which no longer identifies the custom.

    Personal information may include your name, address, phone number, and e-mail address.

    Non-personal information does not identify you as an individual. For example, we may ask you for your zip/postal code to assist us with planning our marketing campaigns.

    Your Implied Consent
    You consent is implied when, for a stated purpose, you’re asked for personal information. For example, delivery of the product you have purchased can only be completed if you your address and phone number are provided to us.

    Your Express Consent
    In other cases, we’ll ask you to grant your consent for use of your personal information to advise you of products or services that may be of interest. You’ll always be able to "opt out" of having your information used for these purposes.

    Withdrawing Your Consent

    If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-mail we send you will tell you how to decline further e-mail.

    Information Essentia Collects from You
    Listed here are some examples of the ways that we collect information about you and how we use it.

    Our Web Sites
    While using our Website, you may be asked to provide certain personal information such as your name, email address, postal address, telephone number, or credit card information voluntarily. This information is used to complete your transaction as well as apply for access to certain special features and functions of the Website. If you select not to provide the requested personal information, you will be unable to utilize certain Website features and you will be unable to engage in transactions through our Website.

    With any of the services on our Websites, we may also use your personal information to contact and communicate with you and to respond to your inquiries. With your consent, we might send to you an email, from time to time or other communications regarding goods or services we believe may be of interest to you.

    All references to our Website in this Policy means either Essentia.

    Participate in a Contest, Promotion, or Survey
    At times we may run surveys, contest or promotions. If you choose to participate, questions for your contact information as well as optional survey information may be asked. Information retained from contest entries will be used to contact you if you win. We may also summarize survey information in a manner that no longer identifies the contest entrants for analysis, but will not share personal information from entries. Each specific contest will be subject to rules and regulations.

    Information Essentia Collects Automatically
    Like most websites, we automatically collect some non-personal information regarding. Website users Examples include your IP address, the date(s) you visit, the Internet URL of the website previously visited, the operating system you are using, the sections of Essentia you visited, the Website pages read, images viewed, and content download from the Website. This non-personal information is used for to improve our services.

    Cookies
    Cookies are used on almost all websites. Cookies are small pieces of information left on your computer which allow our Website to recognize you. Cookies improve the convenience and use of the Website. For example, cookies can be used to recognize you as a previous user of the Web Site so you wont have to enter your contact information every time or to track your activity on the Website and to facilitate your overall Website experience. Cookies are optional and can be disabled depending on your web browser. If disabled it may affect your Website use such as access certain features involving website transactions.

    Tracking Information
    The use of non-personal information may be used for statistical analysis such as Website traffic patterns, Website purchases and then allow our advertisers and others to view such reports. The tracking information in these reports cannot be connected to the identities or other personal information of individual users. Tracking information may be linked with personal information voluntarily provided by Website users. All of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.

    Links to Other Web Sites
    Our Website may link to other Internet resources or Websites. When you click on those links you are contacting another Website or Internet resource. Essentia has no responsibility or liability for or control over those other Websites or Internet resources or their collection, use and disclosure of your personal information.

    Please you to read the privacy policies of these other sites to find out how they collect and use information about you.

    Does Essentia Disclose the Information it Collects?
    Your personal information is at no time sold by Essentia. However we may share your information with third parties acting on our behalf or as permitted or required by law.

    Disclosure to Service Providers
    Essentia may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. Examples of service providers include credit card issuers, product service depots, warranty providers, and delivery services. To reduce the risk of fraud or misuse of personal information, Essentia may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

    We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

    Legal Disclosure
    Essentia may disclose your information as permitted or required to by law; for example:

    • to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
    • where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
    • to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
    • to comply with court rules regarding the production of records and information; and
    • to our legal counsel.

    How does EssentiaDiret Protect My Information?
    The security of your personal information is a high priority for Essentia. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.

    Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

    How Can I Verify My Information?
    You can check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on Essentia.ca you can access and change your online personal information.

    You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us at privacymanager@myessentia.com. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

    You can also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.

    When is My Information Removed?
    We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.

    You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honor your request.

    How Can I Contact Essentia?
    Essentia is responsible for all personal information under its control. Our Privacy Manager is accountable for Essentia’s compliance with the principles described here. If you have any questions, concerns or complaints about the privacy policies please contact us at the below:

    Call us at: 1-450-688-8111
    Write us at: Essentia
    Attention: Privacy Manager
    2760 Blvd. Daniel Johnson
    Laval, QC H7P 5Z7

    We will respond to your request or investigate your concern as quickly as we can.

    Will this Privacy Policy Change?
    To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the date on the Policy to indicate when the changes were made.